Return Policy

    1. Policy: Unless you have a separate written agreement with Insight, the return of hardware and software purchased from Kairos (collectively, “Product”) is subject to specific manufacturer, publisher or distributor restrictions. Such suppliers may provide limited or no returns of Products. If the supplier accepts returns, you may return Product and Insight will assist in its replacement or grant you a credit against future purchases in an amount equal to the original purchase price and freight paid for the Product less any applicable restocking fees. You are responsible for shipping charges and risk of loss on all return shipments. Returns are also subject to the rights of return processes below. If you fail to return Product within the applicable Return Policy period or if the Product does not meet the rights of return and processes under this Return Policy, the Product is considered accepted by you and not returnable.
    2. Rights of return:
      • Permitted product returns:
        Hardware: If permitted by the manufacturer’s return policy, hardware, accessories, peripherals, and parts may be returned if: 1) the packaging is unopened and still in the manufacturer’s sealed package, and 2) returned within 30 days from the date of shipment.
        Software: Software that has been delivered cannot be returned. We assume that you fully understand the product before purchasing. On top of that, the software activation key has been revealed and/or may have been activated.
      • Damaged products: Packages that are obviously damaged should be refused at the time of the original delivery attempt. If damaged Products are accepted from the carrier, contact Kairos’s Support within 10 days after receipt of shipment to arrange for a carrier inspection and a pickup of the damaged Products. All damages should be noted on the carrier delivery record prior to the driver leaving your premises. Please save the Product and all original box and packaging. Timely receipt of this information is necessary to file a damage claim with the freight carrier and avoid delays in returns and replacements.
      • Order discrepancies: All order discrepancies (shortages, mislabeled product or overages) must be reported to Kairos’s Support at within 5 days of receipt of shipment.
      • Defective/Dead on Arrival (DOA): Report DOAs to Kairos’s Support at within 10 days of receipt of shipment. Some manufacturers and publishers require DOAs to be handled directly through them. In such cases, Kairos’s Support will provide the manufacturer’s contact information.
      • Non-returnable product (not all inclusive): The following Products cannot be returned to Kairos:
        • Discontinued items
        • Special order items
        • Items for which manufacturers will not accept returns
        • Custom configurations of systems
        • Open units, and/or units that require repackaging
        • Units in an unsuitable resale condition
        • Closeout, remanufactured and Refurbished Products


Revised March 2019.